Recovery data from Toshiba MK5065GSXF for Carrollton, TX customer- ACE Data Recovery cases blog

Successful data recovery from dropped and failed Toshiba MK5065GSXF drive

Cases, similar to the one reported by Jim, a staff member of a big corporation located in Carrollton, TX, 75006, often happen to external hard drives owners. As follows from the customer's report, he couldn't access important data after his Toshiba MK5065GSXF HDD was dropped along with external enclosure. The fact is that a shock may often result in damage to the magnetic platter surface: scratches and nicks. The drive itself may function for a short time after being damaged. However, there is a risk of a reading/writing head breakage that can make a data storage device unrecoverable.

After ACE Data Recovery experts received Jim's hard drive, it was examined thoroughly. The drive's head damage was detected. Nevertheless, there was a chance to extract client's files. Once we got a quote approval from the customer, the hard drive was disassembled in our clean room and a faulty head was swapped with a corresponding donor part. Next, engineers tried to power on the data storage device in question. After a few attempts they were able to get to the targeted customer's files. Finally, all contents of Jim's drive was imaged, copied to a free external hard drive and given back to the client.