Remote Recovery Saves Center for the Arts Treasured Data

In a recently commissioned study by CA Technologies on corporate downtime, the average cost of downtime for SMB’s begins at $55,000 an hour and goes up from there. So it is of great importance that companies get their valuable data recovered as quickly as possible.  When critical corporate data is deleted or damaged, but the media is stable and functioning, remote recovery could be the best and possibly the only choice.

Remote Recovery Manager Case Study

That was the case for a major Performing Arts Center recently. They were running a multi-terabyte SAN with several LUNs. When a number of VMware VM snapshots were accidentally deleted  on one of the LUNs they called ACE Data Recovery and asked for help to get them back. Since time was critical it was agreed that connecting remotely via our ACE Remote Recovery Manager (ARRM) product was the best choice.

After having an initial web conference via WebEx to go over the details of the ARRM solution, we securely connected to the client's designated remote recovery server, download our proprietary software and start an in-depth diagnostic. It was found that the LUN in question had one 2TB VMFS volume with one 1.9TB VM and approximately 50 snapshots. The system had run out of space and automatically deleted the oldest 5 snapshots. Using our custom built proprietary utilities we were able to recover 3 out of 5 snapshot files and confirmed that they contained the users critical data.

However, the client was not able to use the recovered snapshots due to issues inside the primary Virtual Machine (VM). The client used this VM for a Microsoft Server 2012 Storage Pool and the Server OS still could not access the secondary VMs in that Pool. The vast majority of data recovery companies would have stopped at that point, but ACE Data Recovery went the extra mile and helped our client further. Using additional proprietary software we manually rebuilt the primary VMware VM using the base file and all available snapshots, and then extracted the secondary VMs from MS Storage Pool. After that we retrieved the requested user's data from inside of the secondary VMs.

ACE Data Recovery was and to complete 100% remote recovery of the requested end-user data in a double virtualized environment with deleted files on VMFS and a corrupted MS Storage Pool.

ACE Data Recovery has been helping clients retrieve their business critical data for over 30 years. When time is critical, their ACE Remote Recovery Manager will provide your business with the fastest, most secure, and cost-effective data recovery solution possible saving you both time and money.